Home / Authors / Donna Knapp

Books by Donna Knapp

All books by this author

8 books found ← Back to Search
A Guide to Customer Service Skills for the Service Desk Professional
🇺🇸 United States
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
View Details
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
🇺🇸 United States
The ITSM Process Design Guide: Developing, Reengineering, a…
By: Donna Knapp
View Details
A Guide to Service Desk Concepts
🇫🇷 France
A Guide to Service Desk Concepts
By: Donna Knapp
View Details
A Guide to Customer Service Skills for the Service Desk Professional 4th edition by Knapp, Donna (2014) Paperback
🇺🇸 United States
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
View Details
A Guide to Service Desk Concepts (Help Desk)
🇺🇸 United States
A Guide to Service Desk Concepts (Help Desk)
By: Donna Knapp
View Details
A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
🇺🇸 United States
A Guide to Customer Service Skills for the Help Desk Profes…
By: Donna Knapp
View Details
A Guide to Help Desk Concepts, Second Edition
🇺🇸 United States
A Guide to Help Desk Concepts, Second Edition
By: Donna Knapp
View Details
A Guide to Customer Service Skills for the Service Desk Professional
🇺🇸 United States
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
View Details