Home / Authors / J.M. Hays, A.V. Hill

Books by J.M. Hays, A.V. Hill

All books by this author

1 books found
Service Guarantee Strength: The key to service quality [An article from: Journal of Operations Management]
Service Guarantee Strength: The key to service quality [An …
By: J.M. Hays, A.V. Hill
View Details