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Books by Steinberg, Randy A.

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2 books found
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure
Architecting ITSM: A Reference of Configuration Items and B…
By: Steinberg, Randy A.
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Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Servicing ITSM: A Handbook of Service Descriptions for it S…
By: Steinberg, Randy A.
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