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Chordiant Offers Unified CRM And Knowledge Management.(Knowledge System 2.0)(Product Information): An article from: Customer Interaction Solutions
🇺🇸 United States
Chordiant Offers Unified CRM And Knowledge Management.(Know…
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Chordiant: Toward A Kinder, Friendlier Interaction.(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
Chordiant: Toward A Kinder, Friendlier Interaction.(Product…
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Plum voice powers HIPAA and PCI compliant analytics.(PERSPECTIVE)(Health Insurance Portability and Accountability Act and Payment Card Industry): An article from: Customer
🇺🇸 United States
Plum voice powers HIPAA and PCI compliant analytics.(PERSPE…
By: Rich Tehrani
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SAP: avoid mobile ad spamming, embrace precision retailing.(TARGET): An article from: Customer
🇺🇸 United States
SAP: avoid mobile ad spamming, embrace precision retailing.…
By: Paula Bernier
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TCS demos WebRTC-based telemedia solution.(PERSPECTIVE): An article from: Customer
🇺🇸 United States
TCS demos WebRTC-based telemedia solution.(PERSPECTIVE): An…
By: Rich Tehrani
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Seeking the complete customer experience: The web as a marketing tool. (E-Sales - E-Service).: An article from: Customer Interaction Solutions
🇺🇸 United States
Seeking the complete customer experience: The web as a mark…
By: Tom Detmer
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Earning customer loyalty through automation. (Customer Relationship Management).(Industry Overview): An article from: Customer Interaction Solutions
🇺🇸 United States
Earning customer loyalty through automation. (Customer Rela…
By: Daniel Kastner
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MEETING THE CHALLENGES OF CHOICE With IP Telephony.(Internet/Web/Online Service Information): An article from: Customer Interaction Solutions
🇺🇸 United States
MEETING THE CHALLENGES OF CHOICE With IP Telephony.(Interne…
By: Bennett Klein
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Making the IVR ogre customer-friendly.(Logout)(interactive voice response ): An article from: Customer Interaction Solutions
🇺🇸 United States
Making the IVR ogre customer-friendly.(Logout)(interactive …
By: Brendan B. Read
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Amae Software sows the seeds of customer loyalty.(Technology Highlights): An article from: Customer Interaction Solutions
🇺🇸 United States
Amae Software sows the seeds of customer loyalty.(Technolog…
By: David R. Butcher
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Customer Inter@ction Solutions[R] magazine's Fifth-Annual CRM Excellence Awards: Part Two.(Customer Relationship Management): An article from: Customer Interaction Solutions
🇺🇸 United States
Customer Inter@ction Solutions[R] magazine's Fifth-Ann…
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Back in black: understanding the financial impact of CRM. (Customer Relationship Management).: An article from: Customer Interaction Solutions
🇺🇸 United States
Back in black: understanding the financial impact of CRM. (…
By: Doug Tanoury
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Avaya's Video Assist.(CUSTOMER INTER@CTION NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
Avaya's Video Assist.(CUSTOMER INTER@CTION NEWS): An a…
By: Gale Reference Team
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IVRs gone wild.(Last Call)(Interactive Voice Response systems): An article from: Customer Interaction Solutions
🇺🇸 United States
IVRs gone wild.(Last Call)(Interactive Voice Response syste…
By: Tracey E. Schelmetic
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TMC[TM] labs review. (TMC Labs).(Yube e-Services Suite)(Evaluation): An article from: Customer Interaction Solutions
🇺🇸 United States
TMC[TM] labs review. (TMC Labs).(Yube e-Services Suite)(Eva…
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How to engage your Generation Y call center agents.(ENGAGE): An article from: Customer
🇺🇸 United States
How to engage your Generation Y call center agents.(ENGAGE)…
By: Kevin Childs, Kate Donovan
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Scheduling on a budget: web-based services for smaller call centers.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions
🇺🇸 United States
Scheduling on a budget: web-based services for smaller call…
By: Jim Hogan
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The new paradigm for market dominance: for VoIP technology, teleservices & CRM ...(Publisher's Outlook)(Lisa Slader)(Steve ... article from: Customer Interaction Solutions
🇺🇸 United States
The new paradigm for market dominance: for VoIP technology,…
By: Nadji Tehrani
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Losing money by spending less; when outsourcing customer service doesn't make business sense: a case study.(Outsourcing)(Web.com ): An article from: Customer Interaction Solutions
🇺🇸 United States
Losing money by spending less; when outsourcing customer se…
By: Will Pemble
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Offshore call center outsourcing: international site selection stratgies. (Outsourcing).: An article from: Customer Interaction Solutions
🇺🇸 United States
Offshore call center outsourcing: international site select…
By: Shailen Gupta
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CRM for the small to medium enterprise--king-sized CRM on a Bite-Sized budget. (Customer Relationship Management).: An article from: Customer Interaction Solutions
🇺🇸 United States
CRM for the small to medium enterprise--king-sized CRM on a…
By: Doug Berry
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Enhancing service and reducing costs with the IP-based virtual call center.(IP Contact Centers): An article from: Customer Interaction Solutions
🇺🇸 United States
Enhancing service and reducing costs with the IP-based virt…
By: Steve Kaish
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E-learning from etalk. (Technology Highlights).(etalk Expert )(Brief Article): An article from: Customer Interaction Solutions
🇺🇸 United States
E-learning from etalk. (Technology Highlights).(etalk Exper…
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New solutions for CRM and VXML. (Technology Highlights).(eCRM Suite 8.0 from FirstWave; Genesys Telecommunications Labs' Genesys Suite; Alorica's ... article from: Customer Interaction Solutions
🇺🇸 United States
New solutions for CRM and VXML. (Technology Highlights).(eC…
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Curing the "zero-out" habit while improving overall customer satisfaction.(SPEECH-WORLD[TM])(Cover Story): An article from: Customer Interaction Solutions
🇺🇸 United States
Curing the "zero-out" habit while improving overa…
By: Ted Cwiok
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Workforce management: WFM solutions may be more beneficial & attainable than you think.(CRM, BPO & Teleservices): An article from: Customer Interaction Solutions
🇺🇸 United States
Workforce management: WFM solutions may be more beneficial …
By: Paula Bernier
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Maxima Advantage Vantage Point.(TMC[TM] LABS)(Product/Service Evaluation): An article from: Customer Interaction Solutions
🇺🇸 United States
Maxima Advantage Vantage Point.(TMC[TM] LABS)(Product/Servi…
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Salesforce.com's Service Cloud.(CUSTOMER INTER@CTION NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
Salesforce.com's Service Cloud.(CUSTOMER INTER@CTION N…
By: Unavailable
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Envision Telephony integrates products into performance suite.(New Products ...): An article from: Customer Interaction Solutions
🇺🇸 United States
Envision Telephony integrates products into performance sui…
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Meshing the media, and channels.(CALL CENTER Technology)(Company overview): An article from: Customer Interaction Solutions
🇺🇸 United States
Meshing the media, and channels.(CALL CENTER Technology)(Co…
By: Brendan Read
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Voice over IP: control where it belongs--in companies' hands.: An article from: Customer Interaction Solutions
🇺🇸 United States
Voice over IP: control where it belongs--in companies'…
By: Mike Heberling
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Chat, e-mail and self-service, unite!(Technology Highlights): An article from: Customer Interaction Solutions
🇺🇸 United States
Chat, e-mail and self-service, unite!(Technology Highlights…
By: David R. Butcher
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