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Providing quality Web-based customer service.(Cutting-Edge Technologies for the Contact Center): An article from: Customer Interaction Solutions
🇺🇸 United States
Providing quality Web-based customer service.(Cutting-Edge …
By: Michael Lough, James Lester
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Telephony convergence--something for everyone.: An article from: Customer Interaction Solutions
🇺🇸 United States
Telephony convergence--something for everyone.: An article …
By: Mike Heberling
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PGi continues expansion with marketing collaboration acquisition.(UP CLOSE)(Company overview): An article from: Customer
🇺🇸 United States
PGi continues expansion with marketing collaboration acquis…
By: Paula Bernier
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Intraday management: do you plan to react? Or react to your plan?(DELIVER): An article from: Customer
🇺🇸 United States
Intraday management: do you plan to react? Or react to your…
By: Matt McConnell
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Version 6.0 from ACT! (Technology Highlights).(contact management software): An article from: Customer Interaction Solutions
🇺🇸 United States
Version 6.0 from ACT! (Technology Highlights).(contact mana…
By:
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TRANSFORM YOUR CALL CENTER USING REMOTE HOME AGENTS.(Technology Information): An article from: Customer Interaction Solutions
🇺🇸 United States
TRANSFORM YOUR CALL CENTER USING REMOTE HOME AGENTS.(Techno…
By: Alpesh Fadia
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SAP offers NetWeaver. (New Products).: An article from: Customer Interaction Solutions
🇺🇸 United States
SAP offers NetWeaver. (New Products).: An article from: Cus…
By:
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How not to cut staff churn and boost customer loyalty.(Logout): An article from: Customer Interaction Solutions
🇺🇸 United States
How not to cut staff churn and boost customer loyalty.(Logo…
By: Brendan B. Read
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The brave new world of internet telephony in the contact center. (High Priority!).(Editorial): An article from: Customer Interaction Solutions
🇺🇸 United States
The brave new world of internet telephony in the contact ce…
By:
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CosmoCom's CosmoCall Universe version 6.(CUSTOMER INTER@CTION NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
CosmoCom's CosmoCall Universe version 6.(CUSTOMER INTE…
By: Unavailable
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3 percent, 2 seconds and 1 chance to do it right: using the predictive dialer in an age of government regulation.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions
🇺🇸 United States
3 percent, 2 seconds and 1 chance to do it right: using the…
By: James F. Mitchell
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XMS 2.0 From Vividence. (Technology Highlights).(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
XMS 2.0 From Vividence. (Technology Highlights).(Product An…
By:
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Back to the CRM basics.(High Priority): An article from: Customer Interaction Solutions
🇺🇸 United States
Back to the CRM basics.(High Priority): An article from: Cu…
By: Erik Linask
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Broadbase E-Service Suite.(Broadbase Software's sales management software)(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
Broadbase E-Service Suite.(Broadbase Software's sales …
By:
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Microsoft CRM. (Technology Highlights).: An article from: Customer Interaction Solutions
🇺🇸 United States
Microsoft CRM. (Technology Highlights).: An article from: C…
By:
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FrogDial.(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
FrogDial.(Product Announcement): An article from: Customer …
By:
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Customer Inter@ction Solutions[TM] magazine's: eighteenth-annual Top 50 inbound teleservices agencies ranking. (Outsourcing).: An article from: Customer Interaction Solutions
🇺🇸 United States
Customer Inter@ction Solutions[TM] magazine's: eightee…
By:
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Better salespeople and aural ecstasy.(High Priority!)(return on investment)(Column): An article from: Customer Interaction Solutions
🇺🇸 United States
Better salespeople and aural ecstasy.(High Priority!)(retur…
By: Rich Tehrani
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Improving customer loyalty through proactive communications.(Customer Relationship Management): An article from: Customer Interaction Solutions
🇺🇸 United States
Improving customer loyalty through proactive communications…
By: Ben Levitan
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In the face of do-not-call, creating Profit in the call center.(Compliance Technologies & Solutions)(customer relationship management): An article from: Customer Interaction Solutions
🇺🇸 United States
In the face of do-not-call, creating Profit in the call cen…
By: Colin Shearer
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FTC addresses mobile, social with truth-in-advertising guidelines.(ANGLE): An article from: Customer
🇺🇸 United States
FTC addresses mobile, social with truth-in-advertising guid…
By: Paula Bernier
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The GN 9120: the evolved headset from GN Netcom. (Technology Highlights).: An article from: Customer Interaction Solutions
🇺🇸 United States
The GN 9120: the evolved headset from GN Netcom. (Technolog…
By: Rich Tehrani
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Cloud vs. CPE-based contact centers: How to decide which is the best match for you.(DELIVER): An article from: Customer
🇺🇸 United States
Cloud vs. CPE-based contact centers: How to decide which is…
By: Steve Morrell
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CRM 2.0 from J. D. Edwards. (Technology Highlights).: An article from: Customer Interaction Solutions
🇺🇸 United States
CRM 2.0 from J. D. Edwards. (Technology Highlights).: An ar…
By:
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Customer Inter@ction Solutions' 2002 Product of the Year Awards. (Call Center/CRM Management Scope).(Buyers Guide): An article from: Customer Interaction Solutions
🇺🇸 United States
Customer Inter@ction Solutions' 2002 Product of the Ye…
By:
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Choosing The Right Sales Force Automation Solution.(Industry Trend or Event): An article from: Customer Interaction Solutions
🇺🇸 United States
Choosing The Right Sales Force Automation Solution.(Industr…
By: John Dillon
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Intervoice strengthens contact center offerings with Nuasis acquisition.(Customer Inter@ction NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
Intervoice strengthens contact center offerings with Nuasis…
By: Susan J. Campbell
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Can't stand the acronyms? Customer Inter@ction Solutions[R] presents "the standards: a primer".(Speech-World[TM]): An article from: Customer Interaction Solutions
🇺🇸 United States
Can't stand the acronyms? Customer Inter@ction Solutio…
By: K.W. (Bill) Scholz
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Averting a call center collision: balancing automation and empowerment. (e-CRM).: An article from: Customer Interaction Solutions
🇺🇸 United States
Averting a call center collision: balancing automation and …
By: William Blundon
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ShoreTel's ShoreWare contact center 5.(CUSTOMER INTER@CTION NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
ShoreTel's ShoreWare contact center 5.(CUSTOMER INTER@…
By: Unavailable
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12th annual MVP Quality Award winners.(marketing via phone): An article from: Customer Interaction Solutions
🇺🇸 United States
12th annual MVP Quality Award winners.(marketing via phone)…
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A view from the outside: defining external call center performance metrics.(Managing by the Numbers): An article from: Customer Interaction Solutions
🇺🇸 United States
A view from the outside: defining external call center perf…
By: Penny Reynolds
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