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Books by Publisher: Technology Marketing Corporation

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The Case For Internet Data Interchange (IDI).(B2B procurement)(Internet/Web/Online Service Information): An article from: Customer Interaction Solutions
🇺🇸 United States
The Case For Internet Data Interchange (IDI).(B2B procureme…
By: Peter J. Weyman
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Choosing knowledge base management technology. (Customer Relationship Management).: An article from: Customer Interaction Solutions
🇺🇸 United States
Choosing knowledge base management technology. (Customer Re…
By: Josh Patrick
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MANAGING CUSTOMER INFORMATION FROM CRADLE TO GRAVE.: An article from: Customer Interaction Solutions
🇺🇸 United States
MANAGING CUSTOMER INFORMATION FROM CRADLE TO GRAVE.: An art…
By: Roger Marsden
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How to win friendly agents and influence customers.(High Priority!)(learning management system)(Interview): An article from: Customer Interaction Solutions
🇺🇸 United States
How to win friendly agents and influence customers.(High Pr…
By: Rich Tehrani
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Using e-learning to educate call center agents. (Outsourcing).: An article from: Customer Interaction Solutions
🇺🇸 United States
Using e-learning to educate call center agents. (Outsourcin…
By: Arjun Raman
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S(L)IPping IP into the contact center.(CALL CENTER Technology): An article from: Customer Interaction Solutions
🇺🇸 United States
S(L)IPping IP into the contact center.(CALL CENTER Technolo…
By: Unavailable
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Fix it now: using on-demand e-learning to stop bad habits.(training of customer care officers): An article from: Customer Interaction Solutions
🇺🇸 United States
Fix it now: using on-demand e-learning to stop bad habits.(…
By: Henry Lach
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Beyond salt versus VoiceXML: coping with the wealth of standards in speech and multimodal self-service applications. (Call Center/CRM Management ... article from: Customer Interaction Solutions
🇺🇸 United States
Beyond salt versus VoiceXML: coping with the wealth of stan…
By: K. W. Scholz
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Key steps and major challenges in improving customer satisfaction.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
🇺🇸 United States
Key steps and major challenges in improving customer satisf…
By: Mark Smith
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Simulation training: the power of continuous performance optimization.(OUTSOURCING): An article from: Customer Interaction Solutions
🇺🇸 United States
Simulation training: the power of continuous performance op…
By: Wade Baker
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What you didn't know you could do with your business data: using business-to-business predictive modeling to your advantage.(CUSTOMER RELATIONSHIP ... article from: Customer Interaction Solutions
🇺🇸 United States
What you didn't know you could do with your business d…
By: Jan Rowland
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The Hub-and-Spoke approach to site selection. (Re: Locations).: An article from: Customer Interaction Solutions
🇺🇸 United States
The Hub-and-Spoke approach to site selection. (Re: Location…
By: James Beatty
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Designing the next-gen contact center.(OPERATIONS and Management): An article from: Customer Interaction Solutions
🇺🇸 United States
Designing the next-gen contact center.(OPERATIONS and Manag…
By: Brendan Read
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CIAC Certification: a benchmark for performance excellence in call center management.: An article from: Customer Interaction Solutions
🇺🇸 United States
CIAC Certification: a benchmark for performance excellence …
By: Fredia Barry
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CLOSING THE CONTACT CENTER QUALITY LOOP WITH CUSTOMER EXPERIENCE MANAGEMENT.(Industry Trend or Event): An article from: Customer Interaction Solutions
🇺🇸 United States
CLOSING THE CONTACT CENTER QUALITY LOOP WITH CUSTOMER EXPER…
By: Ilan Freedman
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RightForce debuts new offerings. (New Products).(RightForce Outbound workforce planning tool ): An article from: Customer Interaction Solutions
🇺🇸 United States
RightForce debuts new offerings. (New Products).(RightForce…
By:
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A CRM insider's views on social media, Facebook and Web 2.0.(CRM, BPO & Teleservices)(Interview): An article from: Customer Interaction Solutions
🇺🇸 United States
A CRM insider's views on social media, Facebook and We…
By: David Sims
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Unraveling the mystery of service level discrepancies.(Managing by the Numbers): An article from: Customer Interaction Solutions
🇺🇸 United States
Unraveling the mystery of service level discrepancies.(Mana…
By: Penny Reynolds
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Build customer loyalty while reducing operational costs.(INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS): An article from: Customer Interaction Solutions
🇺🇸 United States
Build customer loyalty while reducing operational costs.(IN…
By: Mike Heberling
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Hosted IP solutions are key to next-generation contact centers.(Customer Relationship Management): An article from: Customer Interaction Solutions
🇺🇸 United States
Hosted IP solutions are key to next-generation contact cent…
By: Denzil Samuels
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Help yourself: proven methods of maximizing customer self-service. (e-CRM).: An article from: Customer Interaction Solutions
🇺🇸 United States
Help yourself: proven methods of maximizing customer self-s…
By: Sean Forbes
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Seven steps to a coherent CRM strategy.(Headset): An article from: Customer Interaction Solutions
🇺🇸 United States
Seven steps to a coherent CRM strategy.(Headset): An articl…
By: Keith Aawson
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A new decade of analytics.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS): An article from: Customer Interaction Solutions
🇺🇸 United States
A new decade of analytics.(INNOVATIVE IDEAS FROM THE NEXT-G…
By: Tracey Schelmetic
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The art of positioning: it all begins with effective advertising... but then; why 90 percent of ad dollars are wasted. (Publisher's Outlook).(Brief ... article from: Customer Interaction Solutions
🇺🇸 United States
The art of positioning: it all begins with effective advert…
By: Nadji Tehrani
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New directions to the successful virtual contact center.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
🇺🇸 United States
New directions to the successful virtual contact center.(CU…
By: Wade Baker
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The Business Process Of Customer Retention And Loyalty.: An article from: Customer Interaction Solutions
🇺🇸 United States
The Business Process Of Customer Retention And Loyalty.: An…
By: Richard Morrison
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Integrating SMBs for a customer-centric view.(Customer Relationship Management)(small and medium sized businesses): An article from: Customer Interaction Solutions
🇺🇸 United States
Integrating SMBs for a customer-centric view.(Customer Rela…
By: Jon Van Duyne
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How to outsource and still sleep at night. (Outsourcing).: An article from: Customer Interaction Solutions
🇺🇸 United States
How to outsource and still sleep at night. (Outsourcing).: …
By: Derek Holley
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Salesforce.com's Chatter on social CRM.(COVER Story)(Cover story): An article from: Customer Interaction Solutions
🇺🇸 United States
Salesforce.com's Chatter on social CRM.(COVER Story)(C…
By: Brendan Read
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E-commerce products and services roundup. (Product and Services Selection Guide).: An article from: Customer Interaction Solutions
🇺🇸 United States
E-commerce products and services roundup. (Product and Serv…
By:
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Using analytics to drive knowledge management for better CRM. (Customer Relationship Management).(Brief Article): An article from: Customer Interaction Solutions
🇺🇸 United States
Using analytics to drive knowledge management for better CR…
By: Chris Eldredge
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Improving the quality of post-sales technical support through virtual on-site technology.(Cutting-Edge Technologies for the Contact Center)(return on ... article from: Customer Interaction Solutions
🇺🇸 United States
Improving the quality of post-sales technical support throu…
By: Eric Jensen
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