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Self-service: The secret to champagne customer service on a beer budget. (Customer Relationship Management).: An article from: Customer Interaction Solutions
🇺🇸 United States
Self-service: The secret to champagne customer service on a…
By: Christine J. Holley
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Well, We Didn't Mean It That Way, But...(Digital: Convergence's CueCat bar-code scanner)(Product Information): An article from: Customer Interaction Solutions
🇺🇸 United States
Well, We Didn't Mean It That Way, But...(Digital: Conv…
By: Whitney Joiner
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Optimizing customer experiences: bridging front-office contact centers and back-office departments.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions
🇺🇸 United States
Optimizing customer experiences: bridging front-office cont…
By: Oscar Alban
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Salesforce.com Winter '05 Edition.(TMC[TM] Labs Review)(Product/Service Evaluation): An article from: Customer Interaction Solutions
🇺🇸 United States
Salesforce.com Winter '05 Edition.(TMC[TM] Labs Review…
By:
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Case study: Accounts Recovery Corporation gains competitive advantage from VoIP call recording and monitoring technology.(Call Center/CRM Management ... article from: Customer Interaction Solutions
🇺🇸 United States
Case study: Accounts Recovery Corporation gains competitive…
By: Robert Kapela
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Pay attention to customer experiences.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
🇺🇸 United States
Pay attention to customer experiences.(CUSTOMER RELATIONSHI…
By: Syed Hasan
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Remote agents: a new force for the call center. (Call Center/CRM Management Scope).(Industry Overview): An article from: Customer Interaction Solutions
🇺🇸 United States
Remote agents: a new force for the call center. (Call Cente…
By: Tim Houlne
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Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management).(Column): An article from: Customer Interaction Solutions
🇺🇸 United States
Live from the contact center: balancing self-service and th…
By: Markus Zirn
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The basics of calculating call center staff.(Managing by the Numbers): An article from: Customer Interaction Solutions
🇺🇸 United States
The basics of calculating call center staff.(Managing by th…
By: Penny Reynolds
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Computer -- telephony integration: what it is and how to use it. (Product and Services Section Guide).: An article from: Customer Interaction Solutions
🇺🇸 United States
Computer -- telephony integration: what it is and how to us…
By: Charles E. Day
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The seven myths of outbound telemarketing after DNC.(Compliance Technologies & Solutions): An article from: Customer Interaction Solutions
🇺🇸 United States
The seven myths of outbound telemarketing after DNC.(Compli…
By: Tim Searcy
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VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature).: An article from: Customer Interaction Solutions
🇺🇸 United States
VoIp in the call center: A guide to call quality and SLA me…
By: Bob Massad
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Effective hiring and keeping "the right people": 44 characteristics of "the right people".(Publisher's outlook): An article from: Customer Interaction Solutions
🇺🇸 United States
Effective hiring and keeping "the right people": …
By: Nadji Tehrani
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Remaking business intelligence.: An article from: Customer Interaction Solutions
🇺🇸 United States
Remaking business intelligence.: An article from: Customer …
By: Brendan Read
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In search of mediocrity: in CRM, marketing and advertising; An overview of the problems that lead to mediocrity in Corporate America.(Publisher's ... article from: Customer Interaction Solutions
🇺🇸 United States
In search of mediocrity: in CRM, marketing and advertising;…
By: Nadji Tehrani
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CRM And The Customer-Driven Demand Chain.(Technology Information): An article from: Customer Interaction Solutions
🇺🇸 United States
CRM And The Customer-Driven Demand Chain.(Technology Inform…
By: Stephanie Langenfeld
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Back to the future ... integrated marketing the only way to go!(Publisher's Outlook): An article from: Customer Interaction Solutions
🇺🇸 United States
Back to the future ... integrated marketing the only way to…
By: Nadji Tehrani
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Design issues in multilingual applications.(SPEECH-WORLD[TM])(interactive voice response systems): An article from: Customer Interaction Solutions
🇺🇸 United States
Design issues in multilingual applications.(SPEECH-WORLD[TM…
By: Tom Houwing, Paul Greiner
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PeopleSoft delivers CRM 8.8. (New Products).: An article from: Customer Interaction Solutions
🇺🇸 United States
PeopleSoft delivers CRM 8.8. (New Products).: An article fr…
By:
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Barbados: an attractive offshore location.(RE: Locations): An article from: Customer Interaction Solutions
🇺🇸 United States
Barbados: an attractive offshore location.(RE: Locations): …
By: Tim Parry
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Lost in IVR: the hidden costs of pushing high-value customers through self-service.(Cutting-Edge Technologies for the Contact Center)(interactive ... article from: Customer Interaction Solutions
🇺🇸 United States
Lost in IVR: the hidden costs of pushing high-value custome…
By: Lois Crisler
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Digisoft Computers, Inc.(Telescript 5.3 call management software)(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
Digisoft Computers, Inc.(Telescript 5.3 call management sof…
By:
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How do your call center supervisors measure up?(Managing by the Numbers): An article from: Customer Interaction Solutions
🇺🇸 United States
How do your call center supervisors measure up?(Managing by…
By: Penny Reynolds
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A model business: why outsourcing is vital for the growth of the world's newest call centers.(Listen and Learn): An article from: Customer Interaction Solutions
🇺🇸 United States
A model business: why outsourcing is vital for the growth o…
By: Joe Fleischer
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A host of opinions on hosted CRM.(High Priority)(Column): An article from: Customer Interaction Solutions
🇺🇸 United States
A host of opinions on hosted CRM.(High Priority)(Column): A…
By: Rich Tehrani
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Improving agent performance for the multichannel contact center.(INNOVATIVE SOLUTIONS): An article from: Customer Interaction Solutions
🇺🇸 United States
Improving agent performance for the multichannel contact ce…
By: Unavailable
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The real case for the home-based-agent model.(CONTACT CENTER TECHNOLOGY): An article from: Customer Interaction Solutions
🇺🇸 United States
The real case for the home-based-agent model.(CONTACT CENTE…
By: Jim Ball
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Don't ignore your other workforce: the automated agent.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions
🇺🇸 United States
Don't ignore your other workforce: the automated agent…
By: Frank Moreno
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DigitalData.(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
DigitalData.(Product Announcement): An article from: Custom…
By:
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Voice application and infrastructure testing: a "win-win" proposition. (Product and Services Selection Guide).(Buyers Guide): An article from: Customer Interaction Solutions
🇺🇸 United States
Voice application and infrastructure testing: a "win-w…
By: Charlie Grzybinski
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A view of the industry through ICCM's window.(High Priority!): An article from: Customer Interaction Solutions
🇺🇸 United States
A view of the industry through ICCM's window.(High Pri…
By: Rich Tehrani
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Summer heats up with five new CRM solutions. (Technology Highlights).: An article from: Customer Interaction Solutions
🇺🇸 United States
Summer heats up with five new CRM solutions. (Technology Hi…
By:
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