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Books by Publisher: ICMI Press

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4 books found
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Call Center Management on Fast Forward: Succeeding in the N…
By: Brad Cleveland
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Your Pivotal Role: Frontline Leadership in the Call Center
Your Pivotal Role: Frontline Leadership in the Call Center
By: Clifford Hurst
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
Call Center Management on Fast Forward: Succeeding in Today…
By: Brad Cleveland
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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age
It's Better to Be a Good Machine Than a Bad Person: Sp…
By: Bruce Balentine
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