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IMPLEMENTING DATA MINING FOR BETTER CRM.(Technology Information): An article from: Customer Interaction Solutions
🇺🇸 United States
IMPLEMENTING DATA MINING FOR BETTER CRM.(Technology Informa…
By: Thomas J. Siragusa
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Migrating to an all-in-one solution ... how do we get there?(Ask the EXPERTS): An article from: Customer Interaction Solutions
🇺🇸 United States
Migrating to an all-in-one solution ... how do we get there…
By: Tim Passios
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Ask the expert: impact of agent frustration on customer satisfaction.(Ask the EXPERTS): An article from: Customer Interaction Solutions
🇺🇸 United States
Ask the expert: impact of agent frustration on customer sat…
By: Tim Passios
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ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)(Last-In-First-Out )(First-In-First-Out ): An article from: Customer Interaction Solutions
🇺🇸 United States
ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)…
By: Tim Passios
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Leveraging technology to expand your agent pool.(Ask the EXPERTS): An article from: Customer Interaction Solutions
🇺🇸 United States
Leveraging technology to expand your agent pool.(Ask the EX…
By: Tim Passios
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Buying decisions 2011: Frost and Sullivan's Dawson on WFM/WFO solutions.(OPERATIONS and Management)(Interview): An article from: Customer Interaction Solutions
🇺🇸 United States
Buying decisions 2011: Frost and Sullivan's Dawson on …
By: Unavailable
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Speech analytics, audio software vendors gaining traction.(CUSTOMER INTER@CTION NEWS): An article from: Customer Interaction Solutions
🇺🇸 United States
Speech analytics, audio software vendors gaining traction.(…
By: Erin E. Harrison
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Magazine founder Nadji Tehrani hands the baton as contact centers meet social networking.(Publisher's Outlook): An article from: Customer Interaction Solutions
🇺🇸 United States
Magazine founder Nadji Tehrani hands the baton as contact c…
By: Rich Tehrani
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Enterprise Teleservices Outsourcing strong and well: Part 1 - Outbound. (Publisher's Outlook).: An article from: Customer Interaction Solutions
🇺🇸 United States
Enterprise Teleservices Outsourcing strong and well: Part 1…
By: Nadji Tehrani
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Study shows companies need new strategic metrics.(From The Analysts' Desks): An article from: Customer Interaction Solutions
🇺🇸 United States
Study shows companies need new strategic metrics.(From The …
By: Susan J. Campbell
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Customer Inter@ction Solutions' sixth annual CRM Excellence Awards, Part I.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
🇺🇸 United States
Customer Inter@ction Solutions' sixth annual CRM Excel…
By:
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Innovation returns to CRM and contact centers.(High Priority!): An article from: Customer Interaction Solutions
🇺🇸 United States
Innovation returns to CRM and contact centers.(High Priorit…
By: Rich Tehrani
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Deliveries. (High Priority!).(Web services): An article from: Customer Interaction Solutions
🇺🇸 United States
Deliveries. (High Priority!).(Web services): An article fro…
By:
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Shifting from mass marketing to one-to-one marketing.(Innovative Solutions from the Teleservices Experts): An article from: Customer Interaction Solutions
🇺🇸 United States
Shifting from mass marketing to one-to-one marketing.(Innov…
By: Ken Dawson
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Offshore outsourcing in perspective: the good, the bad and the ugly: a brutally honest assessment of the situation to help you decide to go or not go ... article from: Customer Interaction Solutions
🇺🇸 United States
Offshore outsourcing in perspective: the good, the bad and …
By: Nadji Tehrani
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Motive Mounts Olympus.(Motive Communications' Olympus Vertical)(Product Announcement): An article from: Customer Interaction Solutions
🇺🇸 United States
Motive Mounts Olympus.(Motive Communications' Olympus …
By:
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TMC[TM] Labs review.(TMC[TM] Labs): An article from: Customer Interaction Solutions
🇺🇸 United States
TMC[TM] Labs review.(TMC[TM] Labs): An article from: Custom…
By:
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NetSuite 10.0 offers aerial view of customers.(Technology Highlights): An article from: Customer Interaction Solutions
🇺🇸 United States
NetSuite 10.0 offers aerial view of customers.(Technology H…
By: David R. Butcher
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Myths and realities in successful skills-based routing. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions
🇺🇸 United States
Myths and realities in successful skills-based routing. (Ca…
By: Robin Harris Foster
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USING eCRM TO GET TO THE HEART OF CUSTOMER LOYALTY.(Company Business and Marketing)(Brief Article): An article from: Customer Interaction Solutions
🇺🇸 United States
USING eCRM TO GET TO THE HEART OF CUSTOMER LOYALTY.(Company…
By: Lawrence Byrd
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Vocent offers voiceprint-enabled Password Reset. (New Products).(Brief Article): An article from: Customer Interaction Solutions
🇺🇸 United States
Vocent offers voiceprint-enabled Password Reset. (New Produ…
By:
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The blended contact center: myth or reality? The keys to building a unified inbound and outbound call center operation.(Cutting-Edge Technologies for ... article from: Customer Interaction Solutions
🇺🇸 United States
The blended contact center: myth or reality? The keys to bu…
By: Larry Mark, Paul Lang
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IP -- Out Of The Cloud And Into The Contact Center.(Internet/Web/Online Service Information): An article from: Customer Interaction Solutions
🇺🇸 United States
IP -- Out Of The Cloud And Into The Contact Center.(Interne…
By: Erik Lounsbury
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Beware the vaccum: e-mail management in the age of multichannel customer service. (e-CRM).: An article from: Customer Interaction Solutions
🇺🇸 United States
Beware the vaccum: e-mail management in the age of multicha…
By: Ralph Breslauer
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The economics of Indian call center models.(OUTSOURCING): An article from: Customer Interaction Solutions
🇺🇸 United States
The economics of Indian call center models.(OUTSOURCING): A…
By: Ranjit Shastri
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Customer Inter@ction Solutions[R] magazine's fifth-annual CRM Excellence Awards: Part I.(Customer Relationship Management): An article from: Customer Interaction Solutions
🇺🇸 United States
Customer Inter@ction Solutions[R] magazine's fifth-ann…
By:
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An important message from the publisher of customer inter@ction solutions[TM] magazine. (Publisher's Outlook).(Editorial): An article from: Customer Interaction Solutions
🇺🇸 United States
An important message from the publisher of customer inter@c…
By:
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Multi-channel integration--opening up all avenues to your customers.(Cisco Systems products)(Brief Article): An article from: Customer Interaction Solutions
🇺🇸 United States
Multi-channel integration--opening up all avenues to your c…
By:
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Telemarketing rules, enforcement, issues, and taxes.(Compliance Desk): An article from: Customer Interaction Solutions
🇺🇸 United States
Telemarketing rules, enforcement, issues, and taxes.(Compli…
By: Brendan Read
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Do not call: the gathering storm?(Outsourcing): An article from: Customer Interaction Solutions
🇺🇸 United States
Do not call: the gathering storm?(Outsourcing): An article …
By: Joe Sanscrainte
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GoldMine 6.5/6.7.(TMC[TM] Labs Review): An article from: Customer Interaction Solutions
🇺🇸 United States
GoldMine 6.5/6.7.(TMC[TM] Labs Review): An article from: Cu…
By:
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Custom-built CRM applications: users prefer custom-built CRM applications, followed by Siebel, GoldMine and SalesLogix. (Publisher's Outlook).: An article from: Customer Interaction Solutions
🇺🇸 United States
Custom-built CRM applications: users prefer custom-built CR…
By: Nadji Tehrani
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